Available for iPhone & Android
Will inclement weather impact my collection?
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- The carts can withstand temperature extremes and users in areas with heavy snowfall have indicated that the wide wheels ride well on snow and are easy to roll out in winter.
- Inclement weather may affect collection, notifications will be sent out through our reminders and waste app by 7 am.
- Residents are asked to sign-up for “Reminders” by clicking here or to download the St. John’s Waste & Recycling APP in the APP Store or Google Play. When you sign-up for reminders you have the option to choose how you want to be reminded (e-mail, phone call, text, twitter, or calendar). Notifications will also be posted on the City website and announced on local radio stations.
My cart wasn’t completely emptied. Why?
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- The cart dumping process lifts the cart upside down and stops with a slight jolt so waste in the cart will fall out, unless it is wedged, forced, or compacted in the cart. Please ensure waste is not packed too tightly in the cart.
Can bags or boxes be placed beside or on top of the cart for collection?
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- No regular household waste is to be placed on top or beside the cart.
- Only blue bagged recyclables and yard waste in paper yard waste bags will be collected when placed a minimum of 1 metre from the garbage cart.
How full can I fill my cart?
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- Carts should not be filled beyond the manufacturer’s recommended load rating.
- You must be able to completely close the cart lid after the garbage is placed inside.
- Overfull carts which cause the lid not to fully close will not be collected as this can cause damage during the collection process and cause litter problems.
What if I have more garbage than can fit in the cart?
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- Taking advantage of the City’s curbside recycling collection program (Curb It) will help ensure there is enough room in your cart for the garbage produced in your household.
- The automated garbage cart is big enough for most household’s garbage when recycling with the City’s curbside program.
- Excess material can be held over until the next collection day, or you can take it to the Robin Hood Bay Waste Management Facility.
Do I need to bag my garbage?
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- Yes. Garbage must be bagged before it is placed in the cart.
- Bagging helps keep the cart clean, eliminates blown litter and reduces odor.
- You can use any bag for your garbage except blue recycling bags, or yard waste bags
Why do I need to provide space between my cart and parked vehicles?
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- The collection arm of the automated vehicle requires space to make the collection movement safely so it will not tip over carts or damage property.
- Please keep the carts at least 1 metre away from hydrants, poles, electrical control boxes, parked vehicles, curbside recycling, yard waste bags and other obstacles that may interfere with the collection.
What do I do if I rent my house?
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- A cart will be issued for each assessed unit within a property address.
- There is a maximum of 5 carts per property even if the property has more than 5 assessed dwellings.
- It is the responsibility of the property owner to ensure carts are maintained in a clean, safe and secure manner.
What if I already own a cart?
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Residents are required to use the City provided carts for garbage collection.
If you already have a bin you can use it for storing and setting out your recycling. Recycling decals are available for your old bin. To request a decal email curbit@stjohns.ca or call 311.
How can I identify my cart?
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- Each cart has address spaces on both sides of the cart where you can write your address in permanent marker. Don’t forget to periodically update your address because it can wear away in the weather.
- Each cart has an unique serial number (beginning with “2SG”) that residents can record for their reference.
- If you haven’t written your address on your cart or you haven’t recorded your cart’s serial number, you can call 311 and request your serial number(s).