Available for iPhone & Android
Why do I need to provide space between my cart and parked vehicles?
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- The collection arm of the automated vehicle requires space to make the collection movement safely so it will not tip over carts or damage property.
- Please keep the carts at least 1 metre away from hydrants, poles, electrical control boxes, parked vehicles, curbside recycling, yard waste bags and other obstacles that may interfere with the collection.
What do I do if I rent my house?
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- A cart will be issued for each assessed unit within a property address.
- There is a maximum of 5 carts per property even if the property has more than 5 assessed dwellings.
- It is the responsibility of the property owner to ensure carts are maintained in a clean, safe and secure manner.
What if I already own a cart?
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Residents are required to use the City provided carts for garbage collection.
If you already have a bin you can use it for storing and setting out your recycling. Recycling decals are available for your old bin. To request a decal email curbit@stjohns.ca or call 311.
How can I identify my cart?
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- Each cart has address spaces on both sides of the cart where you can write your address in permanent marker. Don’t forget to periodically update your address because it can wear away in the weather.
- Each cart has an unique serial number (beginning with “2SG”) that residents can record for their reference.
- If you haven’t written your address on your cart or you haven’t recorded your cart’s serial number, you can call 311 and request your serial number(s).
What if I am not physically able to get the cart to the curb?
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- You can fill out an exemption form and attach a signed note from a heath care practitioner. To get your exemption form click here, or you can call 311 to have one mailed out to you.
How much garbage can the cart hold?
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- The 240 litre carts can hold approximately 4 standard sized garbage bags.
Who is responsible for the cart?
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- The City of St. John’s maintains ownership of the cart.
- Responsibility for the cart rests with the property owner.
- Property owners will be charged for the replacement of carts that are vandalized, stolen or lost.
- The City will only replace carts without charge to property owners if the cart is defective, or has been damaged by the City’s collection efforts.
Where should I store my cart?
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- There are many places you can store your cart including:
- -inside a garage, shed or outdoor storage unit;
- -in your backyard, or under a covered porch or balcony;
- -at the front or side of your home, garage or fence.
- Store your cart as close to the house as possible.
- City employees are available to work with you, or your property manager to find site-specific solutions for storing your carts.
My newly built home doesn’t have a cart – what should I do?
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- Please call 311 or email curbit@stjohns.ca to request a garbage cart.
Is there a fee for this service?
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- No. The program is included in the City of St. John’s Operating Budget.
- Responsibility for the cart rests with the property owner.
- Property owners will be charged cost recovery for the replacement of carts that are vandalized, stolen or lost.
- The City will only replace carts without charge to property owners if the cart is defective, or has been damaged by the City’s collection efforts.